• Songs won't play in iTunes because the "Original file cannot be found." When you add songs to iTunes a dialog box pops up and asks you to confirm that the "Copy Files to iTunes Music Folder when adding to Library" option is checked in the Advanced tab of the preferences of iTunes. If this was not checked your iTunes would not be able to find/play the songs unless your iPod was attached. To fix this issue, delete these songs from iTunes, set the preference accordingly in iTunes and import again.
    • PD+Rescue does not find my iPod. If you are using PD+Rescue for Windows and your iPod cannot be found turn on "Use Old iPod Searching" in the PD+Rescue preferences. You can also pre-select the iPod Drive letter of your iPod. To select your iPod drive letter first quit PD+Rescue, then run the “Assign iPod Drive Letter” utility located in the Start Menu folder for PD+Rescue. Select the drive letter that is given to your iPod in My Computer and press Apply. Another thing to try would be that PD+Rescue needs your iPod to be in Disk Mode to work. If your iPod is not in disk mode then it can disappear from the system at any time which would prevent a copy from working. You can put your iPod into Disk Mode manually too. You can find instructions at: http://docs.info.apple.com/article.html?artnum=93651

    If you are using PD+Rescue for mac insure that your iPod shows up on the desktop. As long as the iPod is visible on the computer desktop PD+Rescue will be able to find it.

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    • How do I disable Auto Syncing in iTunes?
    • Windows - All iPods and iPhones (requires iTunes 7.5 or higher)
      - Start iTunes with iPod NOT connected.
      - Select the “Preferences” menu option under the “Edit” menu in iTunes.
      - Select the “Syncing” tab in the preferences window that opens.
      - Select “Disable automatic syncing for all iPhones and iPods”
      - Press “OK”
    • Macintosh - All iPods and iPhones (requires iTunes 7.5 or higher)
      - Start iTunes with iPod NOT connected.
      - Select the “Preferences” menu option under the “iTunes” menu in iTunes.
      - Select the “Syncing” tab in the preferences window that opens.
      - Select “Disable automatic syncing for all iPhones and iPods”
      - Press “OK”

    When this option is checked iTunes will not sync any iPod or iPhone connected to the computer unless the iPod is selected and the “Sync” button is pressed.

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    • Why do all my songs have 4 letter names? These 4 letter file names are the names of the files on your iPod. When you put songs onto your iPod from iTunes it will simplify long names (or names with uncommon characters) with 4 random letters. This has nothing to do with PD+Rescue. Whenever you add songs to iTunes it does not change the name at all. If these names are a problem PD+Rescue can help though.

    To fix this issue open the preferences or press the "Settings" button in the PD+Rescue toolbar and under the file renaming section in the lower right of the window select one of the file renaming options (either "ID number - Song Name" or "Song Name - Artist - ID number" will ensure all files get transfered.)

    • Connect the iPod.
    • Launch PD+Rescue.
    • Select the songs form the lower window to copy.
    • Press the "Copy" button in the Toolbar above.
    • Select a folder to copy the music into.
    • After the copy is finished quit PD+Rescue.
    • Launch iTunes
    • Under the file menu select "Add Folder to Library" (WinXP/2000) or "Add to Library" (MacOSX) and select the same folder you copied all of the music into.

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    • I'm missing songs after using the Add to iTune function or the Copy/Backup function. If you are missing songs after doing a transfer it is possible that the file names are the same and each song is being replaced with another. To fix this issue open the preferences or press the "Settings" button in the PD+Rescue toolbar and under the file renaming section in the lower right of the window select either "ID number - Song Name" or "Song Name - Artist - ID number". This setting will rename each file with its unique ID number ensuring all files get transferred. Because ID numbers change alot this setting will make using the "Backup" option difficult with multiple backups but will insure all files get copied.

    • Connect the iPod.
    • Launch PD+Rescue.
    • Select the songs form the lower window to copy.
    • Press the "Copy" button in the Toolbar above.
    • Select a folder to copy the music into.
    • After the copy is finished quit PD+Rescue.
    • Launch iTunes
    • Under the file menu select "Add Folder to Library" (WinXP/2000) or "Add to Library" (MacOSX) and select the same folder you copied all of the music into

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    • I can't put my iPod in Disk Mode? PD+Rescue needs your iPod to be in Disk Mode to work. If your iPod is not in disk mode then it can disappear from the system at any time which would prevent a copy from working. You can put your iPod into Disk Mode manually too. You can find instructions at: http://docs.info.apple.com/article.html?artnum=93651

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    • Whenever I launch PD+Rescue my computer makes a funny noise. The funny noise is PD+Rescue searching all the drives attached to your computer to find your attached iPod. The noise should go away when PD+Rescue finds your iPod.

    If you are using PD+Rescue for Windows you can also pre-select the iPod Drive letter that PD+Rescue will use. After setting this letter PD+Rescue will only look for iPods on the drive letter you choose so bonly set this is your iPod drive letter will not change. To select your iPod drive for PD+Rescue first quit PD+Rescue, then run the “Assign iPod Drive Letter” utility located in the Start Menu folder for PD+Rescue. Select the drive letter that is given to your iPod in My Computer and press Apply.

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    • How can I transfer all my songs and playlists back into iTunes? Open PD+Rescue, Press the "Add to iTunes" button and wait for all your songs and videos to transfer to iTunes. Next press the "Clone All" button and wait for all your playlists to clone into iTunes.

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    • All my iPod songs are gone! Unfortunately you decided not to follow the warnings in the application and on the CD case. iTunes has deleted your music and now it is gone. There are only two ways that could happen and both of them have nothing to do with PD+Rescue.
    1. Your iPod was set to automatic update, your iTunes library on your computer was empty and you plugged in your iPod.
    2. Your iPod was set to automatic update and you plugged it into someone else's computer with an empty library and then clicked OK if you wanted to relink your iPod.

    Inside the PD+Rescue box is a card warning that your iPod must be set to manual update mode. On the inside of the CD case there is a warning that your iPod must be set to manual update mode. The first time you launch PD+Rescue it will warn you that your iPod must be set to manual update mode. This loss is to do iTunes, not PD+Rescue. PD+Rescue does not have the ability to delete anything.

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    • iTunes tells me that my computer is not authorized to play my music. If these songs were bought from the Apple Music store then they are protected songs and can not be played (or added back to an iPod) unless the computer is authorized to play them. To authorize a machine...

    Windows: http://www.apple.com/support/itunes/windows/authorization.html

    Macintosh: http://www.apple.com/support/itunes/authorization.html

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    • How do I use my Macintosh formatted iPod on my Windows PC ? Windows Vista/2000/XP does not have the ability to read Macintosh formatted drives or iPods without additional software. Tastybytes Software recommends MacDrive® from Mediafour . A 5 day trial version can be obtained from: http://www.mediafour.com/products/macdrive/freetrial .

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    • How do I retrieve files from my iPod Shuffle? Although the iPod Shuffle can not be put into manual mode songs can still be successfully transfered. PD+Rescue will allow you to transfer songs from your shuffle to your computer but it will not prevent an automatic update if iTunes is opened. For this reason it is recommended iPod shuffle users restore data to a computer or user account other than the one to which the shuffle is linked.

    • Connect the shuffle to a computer that it is NOT linked to.
    • Open iTunes. When the iTunes dialog asks you to re-link your shuffle DO NOT press either button.
    • Open PD+Rescue.
    • Select the songs form the lower window to copy.
    • Press the "Copy" button in the Toolbar above.
    • Select a folder to copy the music into.
    • After the copy is finished quit PD+Rescue.
    • In iTunes click NO in the dialog asking to re-link your shuffle
    • Under the file menu in iTunes select "Add Folder to Library" (or "Add to Library" on Mac OSX) and select the same folder you copied all of the music into.

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    ©2005-2008 TastyBytes Software, Inc. All Rights Reserved
    PD+Rescue is a registered trademark of TastyBytes Software, Inc. Mac, the Mac logo, Macintosh, iPod, iTunes, and iTunes Music Store are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Microsoft, Windows and Windows Vista are trademarks, or registered trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks are the property of their respective holders. This product is not endorsed, sponsored by, or associated with, Apple Computer, Inc., or its products or services. Any and all references to Apple products contained herein are only to describe that this product is compatible with the referenced Apple product or technology.